eChecks Terms of Use
To use this service, please acknowledge that you understand and agree to the following terms.
This online payment service is provided by the City of Roanoke as a convenience to customers. At certain times, this service may be temporarily unavailable without notice. If this service is unavailable, customers are responsible for using alternative methods of payment in sufficient time to meet any required payment due dates.
The City of Roanoke adheres to state and federal privacy laws to protect customer information. All payment information will be treated as confidential, and will only be shared with third parties to the extent required to complete the transaction, to collect a debt, or as otherwise required by law.
The City of Roanoke assumes no responsibility for incorrect information entered by customers. Incorrect bank account numbers on checking and savings accounts are returned by the bank. There is a $35.00 return check fee charged for any eCheck payment declined by the sender’s bank. Customers are solely responsible for making payments in sufficient time to meet any required payment due dates. In most cases, payments made will be applied to the oldest bill first. Failure of a customer to understand any information provided herein will not constitute grounds for waiver of any penalties or interest due to late payments
Customers are responsible for printing and retaining the electronic confirmations of any payments made. The date and time of any payment, as indicated on the electronic confirmation, will be the date and time the payment will be considered to have been made to the City of Roanoke. A payment must be confirmed with a date and time at or before 11:59 p.m. of the applicable payment due date in order to be considered on time.
For more information about this service, contact the City of Roanoke Treasurer's Office by e-mailing treasurer@roanokeva.gov or calling (540) 853-2561.
This transaction is also subject to the City of Roanoke's web site Legal Notices.
I understand and agree to the terms above.